Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
A young girl sang an 80-year-old song: when the audience heard the girl, they went crazy
The anticipation was palpable as the young girl took the stage, her future uncertain.
Many describe this blind casting on “The Voice Kids” as one of the most spectacular ever. The judges barely had time to react before they spun their chairs around in record time.
Anna’s take on the 80-year-old classic is nothing short of flawless. Her voice has a purity and depth that suggests a rising star. Close your eyes and it feels like an angel is singing directly to your soul.
Written in 1939, “Over the Rainbow” is a song that almost everyone knows, but few can do its lyrics justice. Few singers since Judy Garland have managed to captivate the world with such a performance.
Bravely, young Anna decided to perform this iconic song on The Voice Kids, hoping to impress the judges with her own rendition. And she impressed them – every single one turned their chair around for her!
Anna puts her heart and soul into her performance and exudes a star quality that far exceeds her years. Such brilliance in someone so young is a rarity and a miracle to witness. Bravo, Anna!
Watch Anna’s unforgettable rendition of “Over the Rainbow” in this incredible video from The Voice Kids.
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