Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Why Oven Doors Break and Tips to Avoid It – Unveiling the Facts!
Willie Mae Truesdale was startled by a loud explosion emanating from her kitchen. Investigating the source, she was astounded to find her oven’s glass door shattered into pieces scattered across the floor. “It was shocking, you had to see it to believe it,” she recounted.
“It was like, what in the world? Glass shattered everywhere,” Truesdale exclaimed. Adding to the perplexity, her oven wasn’t even in use at the time. And what’s even more alarming: Truesdale isn’t alone in experiencing such a phenomenon.
The Mystery of Exploding Glass Oven Doors
Cheryl, a suburban mother, encountered a similar ordeal during the COVID-19 lockdown. Attempting to bake brownies, she discovered they were undercooked in the middle. Despite her oven being just three months old, she realized its temperature was off by about 25 degrees. After the lockdown, she called in a professional to rectify the issue. However, before the technician could arrive, she initiated a self-cleaning cycle. Towards the cycle’s end, a deafening explosion resounded, shattering the inner glass of the oven door.
Michelle Wheat faced a similar plight when her oven door exploded, leaving glass strewn across her kitchen. Like Truesdale, Wheat’s three-year-old oven was inactive at the time. Fortunately, her four young children escaped unharmed from the shattered glass. While Truesdale’s oven was from Frigidaire and Cheryl’s from Bosch, incidents of exploding glass doors aren’t limited to specific brands. In fact, the Consumer Product Safety Commission has received approximately 450 reports of such occurrences since 2019.
Regrettably, all three women encountered difficulties with the manufacturers following the incidents. While Truesdale’s oven was still under warranty, Frigidaire’s technician attributed the explosion to the family, despite the oven being off. Consequently, Truesdale had to bear the cost of a new door out of her own pocket. Fortunately, Bosch replaced Cheryl’s oven after NBC intervened.
Meanwhile, Wheat’s oven was no longer under warranty, leading to an additional expense of $314 to replace the shattered glass. Frigidaire’s suggestion for Wheat to purchase an extended warranty left the frustrated mother of six questioning the occurrence: “This should not have happened,” she asserted.
What Causes Oven Doors to Shatter?
Mark Meshulam of Chicago Window Expert sheds light on the matter: “There are two scenarios of why oven glass can break spontaneously.” He explains that soda lime glass, commonly used in oven doors, isn’t as tolerant of rapid temperature changes compared to borosilicate glass. This shift in glass type has contributed to an increase in such incidents.
However, it’s also probable that these explosions stem from a nickel sulfide inclusion, an extremely small flaw within the glass. “It’s only about a tenth of a millimeter in diameter. That little ball has some peculiar properties,” Meshulam explained, further adding, “over time, it’s struggling to escape. And sometimes, a high-heat event like oven cleaning can trigger the final spontaneous failure that was already present.”
Nonetheless, Meshulam offers reassurance regarding the safety of oven self-cleaning features. “Most people will go their entire lives using the self-cleaning feature without encountering this issue,” he remarked. He also suggests that microscopic chips and flaws are often the culprits behind oven explosions when they are not in use. However, what’s particularly alarming about this scenario is that the door can shatter long after the initial damage occurs.
Tips for Prevention
While some of these tiny points of damage may occur during production, shipping, or installation, homeowners can take steps to minimize damage at home. For instance, certain common habits can lead to microscopic scratches or chips on the glass. These include using aggressive cleaning techniques and subjecting the glass to excessive physical impact.
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