So I am at Walmart scanning and bagging my almost $300 worth of groceries while the employee that wants $15 an hour “monitors” and then this happened.
Her – why are you double bagging all of your groceries?
Me – excuse me?
Her – you are wasting our bags!
Me – if you don’t likе the way I’m bagging the groceries, feel free to come on over here and bag them yourself.
Her – that’s not my job!
Me – okay, then I will bag my groceries how I please if that’s all right with you.
Her – why are you using two bags?!
Me – because the bags are weak and I don’t want the handles to break or the bottoms to rip out.
Her – well that’s because you are putting too much stuff in the bag. If you took half of that stuff out and put it in a different bag then you wouldn’t need to double bag.
*10 seconds of me just staring at her.
Me – so you want me to split these items in half and put half of them in a different bag so that I don’t have to double bag.
Her – exactly.
Me – so I would still be using two bags to hold the same number of items.
Her – no because you wouldn’t be double bagging.
*me pressing two fingers to my left eye in an attempt to make it stop twitching.
Me – okay so here I have a jug of milk and a bottle of juice double bagged. If I take the milk out and remove the double bagging and just put the milk in the single bag and the juice in that single bag I’m still using two bags for these two items.
Her- no because you are not double bagging them so it’s not the same number of bags.
*me looking around at about 10 other customers who at this point are enjoying the show.
Me- is this likе that Common Core math stuff I keep hearing about?
Her- never mind you just don’t get it.
And with that, she went back to her little Podium so she could continue texting or playing games on her phone or whatever it was she was doing before she decided to come over and critique my bagging skiIIs.
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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