Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Jennifer Grey expresses her feelings about Patrick Swayze.
The iconic 1987 movie Dirty Dancing is a beloved classic that is nearly always at the top of people’s lists.
The film’s lead actor, the late Patrick Swayze, gained international recognition for his role in this beloved picture, and Jennifer Grey, who costarred with him, is still very much a part of its history.
Because she played “Baby” in Dirty Dancing, Jennifer Grey is well-known throughout the world. The narrative follows Baby and her family while they stay at a resort, highlighting her romantic encounter with Swayze’s disobedient dance teacher.
Many viewers have requested a sequel to this picture, which has quickly become a classic. Grey has only agreed to produce it—despite their demands—if a number of strict requirements are satisfied in order to respect Patrick Swayze and the film’s enduring popularity.
Years after the film’s release, Jennifer Grey was frequently asked about her experience working on Dirty Dancing. She acknowledged that she and Patrick Swayze had no relationship, but their physical appearances drew them together.
Lionsgate surprised everyone in April 2022 at Cinemacon by revealing their plans to create a sequel to the cult classic.
The next time Grey appeared was during an interview on The Drew Barrymore Show, where she discussed the idea for a future sequel.
Jennifer Grey recently talked about the upcoming Dirty Dancing sequel. She made it clear that when it came to offering the best possible flick, she would not make any exceptions.
She added that a few of the original cast members would be back in the movie. Furthermore, Johnny Castle, played by Patrick Swayze, will not have a successor; instead, his narrative and essence will be carried over into a different part in the follow-up.
Grey emphasized that the success of the movie depended on this difficult project.
When Patrick Swayze passed away in 2009, the entertainment industry and Jennifer Grey, his longtime co-star and companion, were devastated.
Despite their disagreements, Grey remarked after Swayze’s passing her deep sadness and remorse for not appreciating him more while he was still living.
In her memoirs, Out of the Corner, she paid a heartfelt homage to her past love, wishing she could have accepted him for who he was instead of expecting him to be someone else.
We wish Jennifer Grey all the best for her future goals, despite her tragic circumstances.
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